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Our Home Care | Changes to aged care complaints handling
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04 Jun Changes to aged care complaints handling

Posted at 02:55h in Gov, News by

The Aged Care Complaints Scheme (the Scheme) moved to the Aged Care Complaints Commissioner (Complaints Commissioner) from 1 January 2016.

This will increase the independence of aged care complaints handling.

Any existing complaints with the Scheme will continue to be managed to resolution by the Complaints Commissioner.

Visit the new Aged Care Complaints Commissioner website or subscribe to the website mailing list to receive updates on aged care complaints handling.

Ref http://www.myagedcare.gov.au/news/changes-to-aged-care-complaints-handling

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